refund policy
FREE RETURNS ON U.S. ORDERS $49+
What items are ineligible for return?
The following items cannot be returned:
• Special Orders
• Final Sale Items
• Gift Cards
I purchased an item on sale, am I able to return it?
All items marked Final Sale are non-refundable and ineligible for return. Items that are on sale but not marked Final Sale are eligible for return. If you have questions on return eligibility please contact us via LiveChat on our website or email us at hello@southhous.com
The tracking on my package says it was delivered, but I have not received it. What should I do?
There may be a delay in receiving your shipment, even if it says it has been delivered. Please check surrounding areas and ensure the package has not been delivered to a leasing office or neighbor, if possible. If your package has not arrived within 24 hours of receiving a delivery notice, please reach out to us at hello@southhous.com All delivery issues must be reported to us within 7 business days.
I received a damaged item, what should I do?
Should you receive a damaged item or item(s) in error, please reach out to us at hello@southhous.com within 5 business days of receiving your order to discuss replacement or return options.
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RETURN POLICY
• Merchandise must be returned within 30 days of receiving.
• Merchandise must be new, unwashed, and unaltered.
• Merchandise must have all tags attached and be returned in original packaging.
• Merchandise returned without the original tags, soiled, damaged, or altered will not be accepted and will be sent back to the customer.
Please note :
• Shipping and handling charges are not refundable.
• Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
How do I return?
30-DAY RETURNS PROCEDURE FOR U.S. ORDERS $49+ (COMPLIMENTARY RETURN LABEL PROVIDED):
Please email us at hello@southhous.com, provide your order number, email address, and reason for return. Once your request is approved, you will receive a confirmation email with a complimentary shipping label and instructions. Please include your original packing list or information that includes your order number in your package. Cover or remove any original mailing address labels or carrier barcodes on the package.
SOUTH HOUS // Returns
3915 Arborway
Charlotte, NC 28211
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TERMS + CONDITIONS
SOUTH HOUS cannot accept responsibility for packages we do not ship and is not responsible for additional shipping charges or lost returns. Please keep the tracking details for your records. Shipping and handling charges are non-refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return. Final Sale items may not be returned. SOUTH HOUS reserves the right to deny return requests for items that do not meet our return policy terms or procedures.
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REFUND PROCESS
Most returns will be processed within 5 business days from the date they are received at our location. You will receive an email confirmation when your return has been processed (be sure to check your spam folder).
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EXCHANGES - NEED A DIFFERENT ITEM?
In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.
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WARRANTY POLICY
All SOUTH HOUS, items are selected for quality and craftsmanship. We stand behind our brands and our products. But let’s keep it within reason. Refunds, replacements, and returns will not be honored after 12 months of purchase. If your warranty request falls within the 12 month period, please send the following information to hello@southhous.com :
• Your order number and confirmation email.
• A photo of the issue you are experiencing.
• A photo of the full item.
Please note, warranty requests may take up to 7 business days to address.
For additional questions on returns, refunds, or warranty requests please email hello@southhous.com or reach out to us on LiveChat here.
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